Our Reprint & Refund Policy
We stand by our print quality. If you're not completely satisfied, we’re here to help.
We're Committed to Getting It Right
If you’re not 100% satisfied with your purchase, simply reach out to our Customer Support within 7 days of receiving your order. We’ll either:
Reprint the affected product(s), or
Provide a full refund (excluding shipping and processing costs).
We’re committed to making things right — quickly and professionally.
Important: Review Before You Confirm
Before placing your order, please preview your artwork carefully. Once confirmed, we proceed based on your final approval.
What Is Not Covered Under Reprint or Refund
To ensure transparency, please note that the following situations are not eligible for reprint or refund:
1. Customer-Approved Errors
Typos, grammar issues, or content mistakes after final customer artwork approval.
2. Acceptable Tolerances in Print Production
Colour variance within a ±15% tolerance range.
Cutting/Finishing deviations within standard industry tolerances:
±2mm for sizes under 100mm
±3mm for sizes above 100mm
Spot UV offset within ±1mm.
Round corners that are not perfectly smooth (Note: smooth round corners require a die-cutting process).
3. Issues After Delivery
Any damage or mishandling after products are delivered.
Delivery delays due to production, finishing, or logistics — while 95% of orders arrive on time, we will do our best to resolve any delay swiftly.
4. Artwork & Image Quality
Printing issues due to low-resolution images or specific design file settings such as:
Overprint settings
Spot colours & blending modes
Incompatible blend spaces
Text near transparent objects
Trapping or technical pre-press settings
Need Help? We're Here for You
We value your trust and aim to provide a smooth experience every time. If you have any concerns or questions, don’t hesitate to contact our support team. We’re here to assist you.